Loop Returns
AnnouncedReturns management platform for Shopify merchants, building UCP integration so AI agents can initiate and track returns on behalf of shoppers.
Loop Returns has announced plans to support UCP as a participant. No public endpoint is available yet.
Loop Returns is the leading returns management platform for Shopify merchants, used by brands like Allbirds, Chubbies, and Princess Polly. Loop handles the full returns flow: eligibility checks, label generation, exchange routing, and refund processing. Loop is building UCP integration to support agent-initiated returns.
The returns use case is one of the most practical applications of UCP for consumers. A shopper who received the wrong size or a damaged item can instruct an AI agent to handle the return. With UCP identity linking and Loop's returns API, the agent can verify eligibility, generate a label, and initiate a refund or exchange without the shopper opening a browser.
Loop's approach is to expose its returns flow through UCP's order management capability, gated by identity tokens with explicit returns scope. A shopper who has granted returns permissions to an agent platform can fully automate the returns experience.
Why This Matters for UCP
Loop Returns enables AI agents to handle the full post-purchase returns and exchanges flow on behalf of shoppers, from eligibility checks to label generation, through a UCP order management interface.
UCP Capabilities
UCP Endpoint
Announced — Endpoint not yet publicly available
Integration Example
// Loop Returns UCP integration (announced)
// Identity link with returns scope before initiating a return
const identityToken = await ucpClient.identity.link({
merchant_id: 'merch_123',
scopes: ['order_management', 'returns']
});
// Check return eligibility through UCP order management
const eligibility = await ucpClient.orders.checkReturnEligibility({
order_id: 'order_456',
identity_token: identityToken,
items: [{ sku: 'SKU-001', quantity: 1, reason: 'wrong_size' }]
});
if (eligibility.eligible) {
const returnLabel = await ucpClient.orders.initiateReturn(eligibility);
}Category
Commerce EnablersUCP Status
AnnouncedTags
Pricing
paid
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Reviews
★★★★★4.7 (3 reviews)These are illustrative examples to show what reviews will look like. Submit your own experience below.
J. Santos
Senior Engineer · Feb 28, 2026
Integration was straightforward. The UCP endpoint discovery works as documented and checkout completes in under 2 seconds.
M. Lee
Backend Developer · Mar 3, 2026
Works well for our use case. The documentation is accurate and the implementation matches what the spec describes.
R. Kapoor
Platform Engineer · Jan 15, 2026
Integrated in an afternoon. Solid implementation with no unexpected edge cases in production.
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